Returns Policy

If you are not completely satisfied with your order please contact us at hazelfrostceramics@gmail.com within 14 days of receiving your order and we will be happy to find a solution. If an item is damaged please return it and we will replace it or give a full refund. 

Please return all items in new condition and unused.

 

Unfortunately we cannot refund shipping and the customer is responsible for re-shipping fees.

Delivery

 

Pre-order products are handmade to order and may take up to 4-6 weeks for delivery. Please get in touch if you need the items by a particular date. All other products that are available now and will be delivered in 5-7 days. We can arrange to send items by special delivery if needed, though there may be an extra charge for this. 

 

Postage & packaging rates - UK Mainland - £4.50. 

 

For Europe and the rest of the world, please contact us at hazelfrostceramics@gmail.com

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